Privacy Policy

New England Total Energy is committed to respecting and maintaining the privacy of our customers and the visitors to this website. Any personal information requested when accessing this website is collected in order to provide the requested information. This personal information collected will only be used to process your information request or to respond to your inquiry. New England Total Energy does not sell or distribute any personal data to third parties.

When you access this website, New England Total Energy will automatically collect certain non-personal information such as the type of internet browser you are using or the website from which you have accessed this website. You cannot be identified from this information and it is used solely to enable us to provide the content on this website to you in the most efficient manner possible. We may store some information on your computer when you access this website. This information is commonly known as a “Cookie” and, once recorded, is not accessible by any other company. We use Cookies in order to better understand how the website is being accessed and used and to deliver content efficiently or to customize your experience.

Cookies can be blocked or deleted from your computer after they have been recorded, if you so choose. Please consult your computer operating instructions in this regard. Be advised that if you block or erase these Cookies, the functionality available to you on the website may be limited.

Online Account Data Inquiries and Deletion Request

For inquiries about the data associated with your online customer account accessed via the New England Total Energy Customer Portal or New England Total Energy App or to request for your account to be deleted, you can Contact Us to submit a request form.

This website does contain links to externally maintained websites. New England Total Energy does not have any responsibility for the privacy policies of external sites even if visitors access those websites from a link on this website. NEW ENGLAND TOTAL ENERGY ENCOURAGES YOU TO READ AND UNDERSTAND THE POLICIES OF ANY WEBSITE YOU MAY VISIT. New England Total Energy uses reasonable security policies, rules and technical measures to protect the information and personal data that we have under our control from access by unauthorized users, improper disclosure, modification, alteration or destruction. New England Total Energy does not warrant these measures and cannot guarantee unauthorized access to the data New England Total Energy obtains. VISITORS TO THIS WEBSITE ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS WEBSITE.

New England Total Energy reserves the right to modify, change or amend this policy without notice and to gather additional information about our visitors, such as when additional functionality on the website demands it.